Some words can cause drama just by thinking about them or by speaking them out loud in a crowded conference room: change agent, transformation, workplace dynamics, boundaries, power struggles, and attitude. Motivational speaker and communications expert Marlene Chism turns these words inside out in her book, Stop Workplace Drama – Train Your Team to Have No Complaints, No Excuses, and No Regrets. Chism explains why drama is so pervasive in the workplace but also offers insights how to eliminate it.
After informing readers about the difference between two simple statements: “the drama is the situation” versus “your drama is how you react to it,” Chism empowers readers with an appropriate quote: “The one with clarity navigates the ship.” While you may not be able to change a fellow employee’s behavior or put an end to someone’s annoying complaints, you possess the power to change your reaction, your behavior, and how you move forward with your projects and, let’s face it, your life.
According to Chism, “all drama has one thing in common: a lack of clarity.” This lack of clarity can be found in the following situations:
- Constantly changing directions
- Conflicting desires that hamper productivity
- Not knowing who the boss is
- Failing to enforce the rules
- Incongruent behavior
- Constant misunderstandings
- Lack of boundaries
- People pleasing and manipulation
- Analysis paralysis
- Waiting for everyone to understand and agree
On the other hand, clarity can result in improved productivity, project completion, and motivated employees. So the question is, why waste so much time hiding the clarity and allowing workplace drama to fester?
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