Thursday, June 11, 2015
Do your customers know what makes your brand stand apart from the rest of your industry, or in other words, what makes your brand stand out in a crowd? Often, marketing experts refer to this as your competitive advantage, competitive positioning, or even a positioning statement.
How often do you remind your customers about your competitive advantage? In order to remain top of mind with both your existing customers, repeat customers, and prospective customers, it’s a good idea to add what I call a "reminder component" to your overall marketing strategy.
Here are five ways your brand can stand out in a crowd:
Explain what your brand stands for. You may have a tagline, but it may not be as easy to remember or embrace as Nike’s “Just Do It,” or Apple’s “Think Different,” or AmericanExpress’ “Don’t Leave Home Without It.” A brand’s mission tells a story and creates an experience. Since it makes a customer into a brand loyal ambassador, don’t lose the opportunity to transform what might be a one-time buyer into a lifelong brand advocate or ambassador.
Provide customer service with every tool possible. In addition to a traditional call center, this may include a Twitter account with “your brand name cares” or “service” in the account name, for example, “XYZCares” or “XYZService” – so that you can react and reply in real time. This may also include a live chat option on your website. But take the time to analyze if a 24/7 online chat option is worthwhile. If you have international customers, the 24/7 component may be important.
If you’re an online or bricks-and-mortar brand, provide free delivery, or at a minimum, offer delivery options so that customers can choose how quickly they want their products to arrive. It’s always a good idea to exceed customer expectations, and as an example, Amazon.com’s products usually arrive ahead of their expected arrival date, which results in satisfied customers.
If you’re a food or restaurant brand, consider the emphasis on healthy ingredients and trends toward organic ingredients. It’s always a good idea to list ingredients and explain where your item was grown. Some products cost more based on their ingredients, so if you charge more, your customers will want to know why.
If you’re a furniture or toy brand, explain where your item was built. Some products cost more based on their materials or weight, so if you charge more, your customers deserve to know why.
Do you have other favorite ways that a brand can stand out? Please chime in.
Image Credit: Stuart Miles via FreeDigitalPhotos.net.
Wednesday, April 8, 2015
Other than going on TV’s “Shark Tank” to pitch a product or service idea to Mark Cuban and friends, do you know how to promote that amazing idea you thought of in the middle of the night? Don’t just forget it. Read Dorie Clark’s new book, “Stand Out, How to Find Your Breakthrough Idea and Build a Following Around It.”
In today’s crowded market, it’s necessary to stand out. Whether you work in a small mom-and-pop restaurant, a midsize financial services firm, or a Fortune 1000 manufacturing business, every employee has something unique to offer – and should stand out.
Dorie Clark, a marketing and strategy consultant and adjunct business professor at Duke University’s Fuqua School of Business, offers countless tips in her new book. “Thought leadership is about solving real problems and making a difference in a way that creates value for yourself and for others. True thought leadership is a gift. It’s a willingness to be brave, open up, and share yourself. It’s a willingness to risk having your ideas shot down, because you genuinely believe they can help others.”
To become a thought leader, Dorie suggests you ask yourself:
* What are others overlooking?
* What are the assumptions underlying your field? Have they been tested? If so, have circumstances changed in the interim?
* What questions do newbies in your field often ask that get shot down or dismissed?
* What’s the conventional wisdom about how to do things “the right way” in your field? What if it were the opposite? What would that look like?
* What do most people in your field think would be impossible? Is it really, or is it just difficult?
To find your breakthrough idea and define your niche, Dories suggests you ask yourself:
* What personal experience have you had that’s changed your view of the world?
* What experiences have you had that others in your field most likely have not?
* How does that difference shape your view of your industry?
* What is the traditional background of influential players in your field? Is there a way to leverage being the opposite of this?
* What weakness can become your strength?
To learn how to adapt to a new situation, Dorie suggests you ask yourself:
* How have other industries solved this problem?
* Can these strategies be imported into your company or field, and what would that look like?
* What would be easy or hard to fit into the existing culture?
* How could you tweak the ideas so they become even more effective?
A memorable example was shared. In preparation for Tom Peters’ timeless treatise In Search of Excellence, he visited HP headquarters. He was surprised that he was not provided with a visitor’s badge, but instead, given access throughout the company. He saw that the president worked in a small cubicle rather than a huge corner office – a foreign concept during the 1980’s but typical today. But most importantly, Peters was introduced to the concept of “Managing by Walking Around (MBWA),” a business practice that has become standard operating procedure for effective presidents/CEOs today. The example was included to show that to stand out, people really need to think outside the box and not follow established rules.
And another example may spark you to action. Angela Lussier, a career coach, spent most of her time while working at a recruiting firm providing resume advice. Her bosses were upset that she spent too much time giving away free advice, so she quit her job to start her own career coaching company. With only $2,000 and no clients, she realized she had jumped ship before creating a business plan and raising necessary capital. First, she called college career centers and offered to provide free career tips, but none said yes. Then, she called nearly 30 libraries and offered career planning workshops. She was rejected by all of them until one said yes. Thanks to that one library, she booked 32 workshops over the next two months – and as a result, began a successful business doing what she has a passion to do.
To learn more about how to stand out, add Dorie to your "must follow" list on Twitter @dorieclark and visit her website.
Sunday, March 15, 2015
I would like to introduce Jayme Soulati to my blog. Jayme is president of Soulati Media, Inc., and a message mapping master. She offers blended public relations marketing with content, social, digital, and internet marketing. Recently, she launched a podcast, The Heart of Marketing, on iTunes and Stitcher Radio, and since 2010, she’s been an award-winning blogger. She’s also a past president of the Publicity Club of Chicago. Follow her on Twitter @Soulati and on her website (http://soulati.com). We recently talked about the intersection of social media and PR, and highlights of our conversation follow below.
QUESTION: As a social media strategist, how do you integrate social media into an overall marketing plan to create consistent messaging?
JAYME SOULATI: Social media marketing is hunkering down as just another tool. The excitement has dulled with the intense evolution of Facebook as a publicly-traded entity, monetization demands across the channels, and the expected demise of Google Plus. That’s not to say we can ignore social media! It needs to be included in the blended marketing plan as a method of amplifying messages consistently and sharing owned media. Regardless of how you’re pushing messages and where, it is critical that social media marketers use approved brand messages across all media for accuracy, clarity, and consistency.
QUESTION: What are the five ways PR can benefit from social media, and why?
JAYME SOULATI: As a seasoned PR professional, I understand the value of writing across media. You need to become a change artist as social media writing is an art form! Showcase writing talent with tweets. IMHO, tweets provide the toughest writing opportunity as the message gets portrayed succinctly.
Every PR person has to develop a personal brand. Back in the day, that was a buzz phrase, and today it remains important. Developing a professionally strong identity via social media is an opportunity – seize it!
Networking has always been the core of business and professional development. Do use social media to engage with others you’d like to meet, from whom you’d like to learn, and make the ask! Most of us are always interested in helping others in our profession.
Knowledge immersion can be overwhelming and social media provides astonishing opportunity to get free knowledge from the best sites. If there’s time to dive in deeply from the A-listers and the sites with specialty topics, seize it! More carpe diem!
Career advancement is probably the least used avenue in social media for PR peeps. It’s pretty rare that I get someone to nicely stalk me in social channels or ask my help looking for a position. I love that! People should be more aware of finding their peers because genuine connections can be made.
QUESTION: What’s your favorite social media platform, and why?
JAYME SOULATI: Twitter remains my favorite channel by far. I guess it’s the immediacy of the connectivity, the speed conversations occur, the global reach, and the ‘raderie I’ve built on this channel. It’s where I earned my social media mojo in early 2009, and it truly saved my life from a dismal relocation to a new city where I knew no one. Back in the day during the great recession, we partied on Twitter every night. It was a banterfest, and that’s where I made my earliest and deepest connections with peeps around the world. I relish the early days and miss them, too.
QUESTION: There was a post last year indicating that the most important word in marketing is relevance. How did that post impact your marketing?
JAYME SOULATI: I’d argue that relevance is directly aligned with authenticity. If you present your brand authentically, you build trust. The relevance quotient goes up a notch when you realize that people are reading you, engaging with you, and sharing your content because you’re being smart and relevant.
People need to learn how to cut the clutter and differentiate. Relevance is learned behavior, and for folks to stand out in the social media circus, they need to continually innovate and change with the technology disruption. Pretty soon humans will be irrelevant; I’m seeing the signs all over from driverless cars to watches that pay your bills. We need to work hard at being authoritative so customers regard us as relevant.
QUESTION: Lastly, in today’s social era, it’s critical to create personal brands. You have branded yourself as a “message mapping master.” How do you describe this, and how do you use it as a tool to stand out?
JAYME SOULATI: When you reach the point in your professional development with a breadth of ticked-off accomplishments on the checklist, then it’s time to explore specialty services. People have a difficult time knowing how to open the door to work with an accomplished professional.
By rebranding as a message mapping master, I’ve been able to pinpoint a service most companies need. With the leadership team together, we hash out a huge free think about the company. Every detail is explored, and using the conversation as inspiration, I can craft a messaging suite that better clarifies the company’s services, products, people, mission, customers, and more. The simple and clarified messaging is used to write a website, case studies, social media, blogging, thought leadership, and more.
My gratitude to Jayme for sharing how her concept of “message mapping” can create more memorable brands when the worlds of PR and social media intersect.
Tuesday, February 17, 2015
Allow me to re-introduce Ron Thomas. Ron appeared on my blog and shared some leadership insights back in April 2011, so it’s time for a repeat appearance. Click here for the original post. Back in 2011, the world of social media was quite different. Facebook and Twitter were not as widespread as today, Instagram and Pinterest were not as popular, and we did not depend on our mobile devices in the same manner as we do today. That said, Ron and I met through social media (Twitter) and spoke by phone when he was based in New York. I witnessed his move to the Middle East for a company that found him via social media, and we stayed in touch across the miles. Ron's new role is CEO, Great Place to Work - Gulf Region, based in Dubai, and formerly, he was the CHRO for a defense contractor in Riyadh, Saudi Arabia. Follow Ron on Twitter @ronald_thomas and read his posts on CEO.com and TLNT.com. We recently discussed some timeless leadership tips, and highlights of our conversation follow.
QUESTION: When we first connected, you were based in New York City. You now work in the Middle East. What are some of the leadership and management differences you have encountered since working outside the USA?
RON THOMAS: The culture of doing business is different in the Middle East. It's more about building relationships than the hard charging way of getting it done. When in a meeting, you will spend a lot of time talking about things that have nothing to do with the business at hand. In the final stages, we will revert back to the topic and close it. If not, we will meet again after those points are cleared. The relationship side is important because it is about getting to know the actual person, not just about the business person.
QUESTION: When President Obama nominated Janet Yellen as Federal Reserve Chair, he said, “Janet Yellen is a proven leader who knows how to build consensus…the kind of person who makes everybody around her better.” As a leadership expert, what three tips can you provide to create this type of leader? (Click here for my blog post referencing this quote.)
RON THOMAS: Such a powerful quote. To me, that means hire competent people and let them run it. This type of leader is not a manager but more of a coach. She coaches her team to greatness.
* If you hire them for a job, get out of the way and let them do it.
* Your role is to coach your people, not manage them. Managing is an old and fading concept of organizational dynamics.
* Look at the people you manage as peers. Forget about the dotted line concept. These are your partners.
QUESTION: Every CEO/President has his or her own style for achieving success. But if that individual is not a people-person, how can he/she create a positive corporate culture? (For example, management by walking around won’t cut it in this scenario.)
RON THOMAS: I agree, MBWA works for the people person, but if that is not your style, the bottom line is fostering some type of collaboration with your team. Act more like a trusted advisor and leave the manager's title on the coat rack. Get to know your people, their wants, desires, career plans, family, etc. The more you know them as a person, the better you know them as an employee.
QUESTION: One of the things we both agree is necessary for all new employees to be successful is the implementation of an effective onboarding strategy. What are your four must-have tips to all businesses when it comes to creating effective onboarding strategies?
RON THOMAS: The most important question a new employee is asked on day one comes not from the organization. It comes from a new employee's significant other, friend, or family. That question comes at the end of day one throughout the end of the first week. How do you like your new job? The best way to ensure that the response is positive is to have an onboarding strategy.
* It's a celebration. This new arrival has “chosen” your company to say yes to her talent. Design your program around that celebration.
* Develop your plan into two parts: part 1 is the orientation into the organization, and part 2 is the orientation into their department.
* Follow up at the end of the first week and throughout the next 3-6 months.
* At the 6-month interval, bring back all the new employees hired during that time period for a “New Employee Luncheon."
QUESTION: One of my favorite quotes about leadership is from author and consultant Mark Herbert: “Leadership is a gift, not a position. It doesn’t require you to be the smartest person in the room. It requires you to trust and be trusted – and block and tackle for others.” What does this quote mean to you?
RON THOMAS: Lots of times people who are in charge of others tend to feel that they must show how smart they are. This is especially true with newer managers. NEVER EVER go down that road. The worst description that you want tagged to you is being or thinking you are the smartest person in the room. I call it SPIR syndrome. This type of attitude smothers your creative people for they know that whatever they do, you are over their shoulders showing them how “you would do it." If this is the case, why did you hire them in the first place? In order for your people to grow, you have to let them go out and run. Sometimes they will make mistakes, but if you hire right, they will, for the most part begin to develop their own style. And that is where the creativity and resourcefulness creep in.
My gratitude to Ron for sharing his thoughts from across the miles.
Saturday, February 7, 2015
I would like to introduce Keri Jaehnig to my blog. As a social media expert, Keri's quotes have appeared several times here in group posts when I've featured social media tips over the last several years. We met through social media, and while we're on different sides of the country, our regular communications are an example of the benefits of social media.
Keri is the Founder and CMO of Idea Girl Media, a Social Media Marketing Agency that works with business brands, public figures, and nonprofits to achieve social media success and positive online reputations. She has received a commendation for Outstanding Attainment in Social Media from the Senate of the State of Ohio and is also featured on Social Media Today, SteamFeed, Search Engine People, AOL Small Business, Forbes, and Business Insider. We recently talked about the state of social media and changes for 2015, and highlights of our conversation follow.
QUESTION: In today’s era of immediacy, all businesses need a digital footprint to reach the largest audience. As a result, what three things do you consider critical as part of a social media marketing strategy?
KERI JAEHNIG: The footprint must come first before the social media: The top three things should be: quality, consistent branding; a well designed, mobile responsive website; and a blog offering at least some brand content that serves as the hub of social media. Once these elements are established as the foundation, brands can begin social media with success. Also, I recommend using a variety of content to share on social channels: images, audio, video, links, and text.
QUESTION: What’s your favorite social platform, and why?
KERI JAEHNIG: Each social platform serves a different purpose to achieve a separate and unique goal. So I like a select few for different reasons. But if you make me choose one, right now I would choose Instagram because it's fun and always with us. It began, and has stayed, a mobile platform. So, because we always have our mobile phones, it's always accessible in our pockets or purses. Instagram is also easy and has cool features! The filters and apps to make cool graphics make even the worst photographer (myself) look like a semi-pro.
Also consider that people absorb and react more quickly to images than to other forms of media, and it is almost destined to be uber-successful. You can very easily syndicate photos to other popular social networks, which I love. And, hashtags are the key to connections. Posts are not limited to amount of text, and you can use up to 30 hashtags per post. In short, having a presence on Instagram is almost a recipe for sure success!
QUESTION: Many CEO’s and leadership teams question how to track ROI when the topic of social media is raised and marketing teams pitch moving forward with the implementation of a social media marketing strategy. What social metrics do you measure - why, and how often?
KERI JAEHNIG: I'm afraid I'm not going to make some CEOs very happy here. Tracking reach, clicks, and shares is a good idea to know what your audience reacts to - and where website traffic is coming from. But a good social media manager knows when things aren't going well - so they adjust. That same good social media manager will also be tracking results and trends ALL THE TIME. Some all day, some once a day, some once a week, and then totaling when reports are due.
The bottom line is....the bottom line:
* Are more people served?
* Are there less service failures?
* Are there more products or services sold?
* Are there more subscriptions or downloads?
* Were there cost savings?
All will be indicators of success. None of those will come immediately. "Traction" takes time, and that time is different for each brand, as well as each strategy for each brand.
QUESTION: Many people remember the famous OREO tweet during the 2013 Super Bowl. With that in mind, what's your favorite social campaign?
KERI JAEHNIG: OREO did a great job with a strategy using new techniques. They nailed it partly because the formula had not been done yet. That same approach today may or may not be as successful mainly because we've all set it with that campaign. Hashtags are now mainstream. Many of us make our own YouTube videos. So, they were good at using technology AND timing with lovely color and tune. Bravo!
Do I have a favorite social campaign? No. But an organization that did well spreading its message through social channels was The ALS Association with The Bucket Challenge. Whether or not they reached their fundraising goals, that message traveled far and wide! They earn bonus points for getting celebrities involved who committed to actually doing it. Other memorable campaigns: Old Spice, Go Granny, and the Budweiser puppies. Those were mainly advertising, but they all "went viral" via social media.
QUESTION: Blogs are easy and inexpensive marketing tools to promote experts and expertise. What five ways do you recommend generating content on a regular basis?
KERI JAEHNIG: They key word is regular, or consistent. Creating good blog content on a regular basis can be challenging for entrepreneurs. Medium-sized businesses and larger brands with designated employees and teams to do this have an advantage. Following an editorial calendar is also key.
Here are some ideas for generating content - there are surely more options, but these may be the easiest for busy teams to execute.
* Feature a few writers from your team so no one person is responsible for all content.
* Answer questions from your customers and clients.
* Accept guest posts from respected professionals in niches complimentary to yours.
* Embed videos, infographics, or SlideShare presentations in blog posts for variety and to re-purpose good content.
* Feature collaborative posts, i.e., accept answers to important industry questions from several team members or industry professionals. These are often bookmarked as resources for readers.
QUESTION: Pundits recommend that you should add one new social platform each year. Which one will you add to your marketing arsenal this year, and why?
KERI JAEHNIG: My first question is: Who is recommending this for every business or entrepreneur? There is no "one size fits all" strategy, and to assume every organization should be building by one social platform each year is a bit presumptuous. Of course, if you've started with Facebook, your next steps might include Twitter or Google+. Maybe a Company LinkedIn Page, depending on your industry. Or you might consider if YouTube is a good fit. It all depends on what is most fitting for your business niche, and what platform could deliver the desired result. It ALL boils down to: Where does your target market hang out online, and when?
I maintain a presence on Facebook, Twitter, LinkedIn, Google+, Pinterest, Instagram, YouTube, and Quora. For a few of those, I have a personal and business account. When the new Ello and Tsu platforms were introduced, I created profiles to experiment and become familiar. I felt it was my responsibility to know and see where they would go.
Will I be adding another social platform this year? Absolutely not! Because more consistent blogging is the best answer for me and my business, knowing what I know about changes that are coming. I suspect the same is true for many: they should be blogging more consistently. But if a miracle occurred, and I magically had eight more hours in every day, I would be compelled to experiment with podcasting.
Learn more on Keri's website and follow her regularly on Twitter @ideagirlmedia and @kerijeahnig.
Wednesday, January 28, 2015
Early last year, I presented some brand tips for 2014. As the new year begins, it's a good time to analyze your branding strategies so that you can reach the largest audience possible, stand out from the competition, and create the most buzz.
Brand Tip #1:
Be mobile accessible. Does your website look good on mobile devices? Does it scale appropriately? If not, spend the time to make sure your site looks good and is easily accessible from smartphones and tablets. Many people access the Internet while on the go, so you don't want to lose customers or prospective customers because your site looks like it was designed during the last century. This goes for making emails mobile accessible too.
Brand Tip #2:
Does your brand store data in the cloud? With all the data breaches in the mainstream news, make sure to spend the time to protect your customer data. Just because you store data in the cloud does not mean your data is safe. Implement complex password practices for all employees who will access your data, which means that all passwords should be at least 10 characters in length and integrate lower case letters, upper case letters, numbers, and symbols. Avoid passwords of "12345678" and "password" like the plague.
Brand Tip #3:
On this same note, think about security from your customers' point of view. If your brand has suffered a data breach, implement procedures to alert customers and the mainstream media immediately. Don't wait for someone in the media to tell your story - your brand and business may not survive the negative publicity.
Brand Tip #4:
While the Internet of Things is a hot topic, not every industry and brand are affected. Your brand may have nothing to do with an app that can remotely control a refrigerator, but there may be some unique ways to integrate the Internet of Things into your marketing strategies. The theme here is: Think outside the box.
Brand Tip #5:
How often do you request feedback from customers? Do you send electronic surveys? Do you thank customers for completing the surveys? And what do you do once you receive the feedback? As with any other part of your overall marketing strategy, have a strategy from start to finish for the feedback project.
Brand Tip #6:
Don't let the number one brand in your industry scare you. Remember the famous tagline from Avis, "We're #2, We Try Harder?" Sometimes, brands that aren't industry leaders turn out to be the trendsetters. Apple was a small company when it ran its famous 1984 Super Bowl ad.
Brand Tip #7:
While the concept of customer experience marketing is not new, the implementation of providing consistency across multiple touchpoints may be new for your brand. How often does someone within your company call the toll-free number, visit a retail store, make an online purchase, participate in an online chat - all with the intention of checking out the consistency of the customer experience? If these situations don't happen on a regular basis, there's work to be done because you don't want to provide different experiences and confuse your customers.
Brand Tip #8:
What social media platform are you most comfortable using? During 2015, try reaching a new audience with a new social site. You may be surprised by the results.
Brand Tip #9:
This tip is timeless: Since all employees are ambassadors for your brand, train employees on a regular basis so that they can talk about your brand when out in the community and interacting at industry events, etc.
Brand Tip #10:
This tip is also timeless and is the core of branding: Implement consistency. No matter what marketing tool you use - printed collateral, websites, emails, advertisements, brochures, annual reports, flyers, presentation templates, business cards, stationery, folders, tradeshow booths, or social media - make sure your brand identity (logo, tagline, and color palette) is CONSISTENT!
What do you think will appear on my list of branding tips for 2016? Check back next January.
Sunday, January 11, 2015
I would like to introduce Scott Bowling, Psy.D., to my blog. Since 1999, Scott has been President and CEO of the Exceptional Children's Foundation (ECF), a nonprofit based in Culver City (California) with 15 service sites throughout Los Angeles County. ECF provides services for young children, students, and adults with special needs. Scott leads a staff of over 350 employees, a budget of $25 million, and for the last year, I’m honored to say I've been a member of Scott's team as Marketing Director. Recently, Scott and I discussed leadership, and highlights from our conversation follow.
QUESTION: How is the process of leading different when leading a nonprofit versus a for-profit business?
SCOTT BOWLING: The leadership process and principles applied to nonprofit vs. for-profit businesses are more alike than dissimilar. The employees of any business must be prioritized as the organization's greatest asset. Motivating staff to the mission of the business and ensuring each employee understands his/her role and value to achieving desired outcomes are paramount. Acknowledging performance excellence while keeping everyone invested in the company's direction is what achieves the best (mission and financial) results.
QUESTION: What three qualities are most important for employees to be successful in the nonprofit sector?
SCOTT BOWLING: I believe in these three: shared company values, communication flow, and positive attitude/energy.
QUESTION: How can a President/CEO set the direction for his/her company's or nonprofit's culture?
SCOTT BOWLING: The CEO sets the tone for the company's day-to-day operations and therefore creates its culture through consistency of actions, applied policy, and communications. S/He must live and breathe the company's values (integrity, service excellence, fiscal responsibility, people first, for instance), and attract and retain the human resources (staff) who share these values and facilitate the tone (culture) established by the CEO.
QUESTION: In the nonprofit sector, employees wear many hats, so how can an individual gain respect without a leadership title?
SCOTT BOWLING: Respect is earned by individuals with and without a leadership title. When individuals maintain a positive attitude, perform duties with consistent quality, and can be relied upon to reflect the company's values, trust and respect will follow.
QUESTION: How can a leader inspire his/her employees to become brand ambassadors?
SCOTT BOWLING: Once a clear branding plan is established and communicated, follow the plan – consistently. Branding is seen in the way leaders dress, how s/he speaks to others inside and outside the business, the messages sent in writing and orally (how s/he represents the company), and in actions taken.
|With Scott Bowling at ECF Event.|
QUESTION: One of my favorite quotes about leadership is from author and consultant Mark Herbert: “Leadership is a gift, not a position. It doesn’t require you to be the smartest person in the room. It requires you to trust and be trusted – and block and tackle for others.” What does this quote mean to you?
SCOTT BOWLING: It means that everyone has the opportunity to lead. Seize the opportunities that inevitably become available to demonstrate your belief in the whole, and those who comprise the oneness of the company. Defend what's right (through consistent actions and words), and stand firm in the values that advance the company forward.
My thanks to Scott Bowling for sharing his leadership insights. Learn more about ECF at www.ECF.net and on Facebook at www.facebook.com/ConnectwithECF.
Image Credit (Leadership): Stuart Miles via FreeDigitalPhotos.net.